Thank you for choosing to shop at Amince Retail.
We want to ensure your complete satisfaction with your purchase. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. Please read our Return/Refund and Shipping Policy carefully to understand the conditions and procedures for initiating a return. The following terms are applicable for any products that you purchased with us. These policies are applicable to (INDIA) country only.
Returning Goods:
Return Request Period: In the event that you wish to make a return, please submit a complaint within 48 hours of receiving the product. Any requests received after this period may not be accepted.
Request for product return may be accepted only and only if:
1. You receive a product in damaged condition.
2. You receive a wrong product.
Damaged/Wrong Product: If you receive a damaged/wrong product, kindly provide us with a detailed and clear un-boxing video showing the damaged/wrong product. This evidence is crucial for us to assess the situation and provide appropriate assistance.
Missing Items: Should any items be absent from your order, kindly provide us with a detailed and clear un-boxing video displaying the remaining items. Kindly inform us within 48 hours of delivery. We will examine the situation and, if confirmed, issue a refund for the missing item(s).
Return Shipping: If a return request is accepted, a reverse pickup will be arranged. Refund/replacement can be initiated only after receiving the products back.
Refund Eligibility:
Once order is confirmed, no cancellation will be entertained.
If order is cancelled by our end for any reason, we will refund the full amount back to your account or card whichever is applicable within 10 working days.
If order is failed or cancelled and money gets deducted from your account, then your paid amount will be automatically refunded back to your card or account whichever is applicable.
Refunds will be processed for eligible returns based on the following criteria:
Damaged or Defective Products: Upon confirmation of the damage or defect through the provided video, we will proceed with the refund process.
Missing Items: If we are unable to provide the missing item(s) from your order, a refund will be issued for the respective item(s).
Original Condition and Packaging: To qualify for a refund or exchange, returned products must be in their original condition, unused, unwashed, and undamaged. All original packaging, including accessories, tags, and labels, should be included.
Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to the original method of payment within 10 working days.
The return will be processed only if:
1) It is determined that the product was not damaged while in your possession.
2) The product is not different from what was shipped to you.
3) The product is returned in its original condition.
4) Customer must take a detailed and clear un-boxing video.
The refund is only possible if the product is unused, undamaged, and is with the original packaging and with the receipt and the invoice. Only when the product will reach our premises we will refund you your amount as decided.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
Delayed Deliveries by Courier:
Any delay caused by Courier is not our responsibility. If delivery occurs beyond the standard time frame (e.g., 7 to 10 days) due to courier delays, Amince Retail may consider working with the courier service to address concerns on a case-by-case basis, provided the delay was courier-related.
We recommend tracking your order regularly and contacting us if the parcel shows no updates within 15 days of dispatch.
Contact Us:
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: aminceretail24@gmail.com
Or WhatsApp ONLY: 98756 68957
Support: Monday to Saturday From 9:00 AM to 7:00 PM